Weeks after Hurricane Ida caused catastrophic damage in southeast Louisiana, some property owners are not satisfied with the response from their insurers and Insurance Commissioner Jim Donelon says he is receiving plenty of complaints.
He says what he is hearing from most of the complaints is promises not being fulfilled for visitation and inspection of the damaged properties.
Donelon says he has taken steps to get more insurance adjusters on the ground in Louisiana, having licensed over 7,000 new adjusters to do business in the state.
Donelon said a reasonable length of time for adjusters to get to the damaged property is 30 days to inspect, which the law gives them in a catastrophe.
A year after Hurricanes Laura and Delta, which caused significant damage in southwest Louisiana, some homeowners have complained to members of Congress that they did have not received payments for claims.
Donelon does not think that will be the case with Ida victims.
He said some unpaid claims are related to hurricane deductibles.
Donelon stressed that insurance companies cannot drop policyholders just because they must pay a claim for hurricane damage.
